Refund Policy
Refund and & Exchange Policy
General Terms
We provide a 14-day return policy for all unopened items. Customers must contact us within 14 days of receiving their order to initiate a return or exchange. Refunds may be issued as either a monetary reimbursement or a product replacement.
Return Process
The buyer is responsible for all return shipping costs.
- Items must be returned in their original, unopened condition to qualify for a refund.
- Refunds are processed within 14 days of receiving the returned item.
Order Cancellation
If you wish to cancel your order before shipment, please contact us immediately.
- If your order has already shipped, you may refuse delivery.
- For packages already received, do not return the item until you have received instructions from our support team.
While all sales are generally considered final, we do our best to find a fair solution if issues arise.
Additional Policies
- Refunds, returns, and replacements are not automatically guaranteed and must be approved by our team.
- All refund requests must meet the conditions outlined in this policy.
- Valid reasons for returns or replacements are determined at the discretion of our team.
- Support is not guaranteed beyond 15 days if the customer fails to report issues within that timeframe.
- The buyer is solely responsible for providing the correct shipping address. Assistance for address errors is discretionary.
By following these policies, we aim to provide a fair, transparent, and efficient process for our customers while maintaining the integrity of our business.
