International shipping typically takes 7-14 business days depending on your location and customs clearance. We use trusted carriers to ensure your Mad Honey arrives safely.
Tracking numbers can take 24-48 hours to activate in the carrier's system after your order ships. If your tracking still doesn't work after 2 days, please contact our support team.
Yes, all international shipments from US go through customs in your country. This is normal and usually adds 2-5 days to delivery time. We include all necessary documentation to ensure smooth customs clearance.
Delays can occasionally occur due to customs, weather, or carrier issues. If your package hasn't moved in 5+ days, contact us with your tracking number and we'll investigate immediately.
Yes, we offer express shipping options at checkout for faster delivery (5-7 business days). Standard shipping is our most economical option and takes 7-14 business days.
All shipments are fully insured against loss or damage during transit. If your package is lost or arrives damaged, we will replace it or issue a full refund.